The Sun City Fire and Medical Records Division develops, plans, organizes and coordinates the computerized records management system, retention, retrieval, storage, and disposition functions for the Fire and Medical Department. They also communicate with the general public, other Fire District employees, and representatives of public, city, state, county, and federal agencies in providing information, answering inquiries, and responding to sensitive requests.

Medical Report Release

Medical information is protected by HIPAA rules and regulations. Reports will only be released to and/or with:

• Patients
• Attorneys with a medical authorization release form
• Power of attorney documents
• For parents of minors: must have a copy of birth/death certificate as well as a notarized signature
• Spouses or next of kin without power of attorney; copy of death certificate as well as a notarized signature
• Police agencies
• Subpoenas

These records are confidential and, if not requested in person with valid picture identification, require a notarized signature of the patient. In the event of a death, the next of kin may obtain these records if they can produce a copy of either the death certificate or power of attorney documents, along with a letter of request and self-addressed stamped envelope.

Attorney Request

A request on letterhead indicating the patient's name, date, time and location of incident along with a Medical Authorization Release Form signed by the patient/power of attorney and a self-addressed stamped envelope.  Please note that medical billing records must be obtained from MARS AMB Billing Customer Service (1(800) 749-7027 | +1(800) 588-3995) or through ChartSwap (Provider Name: Sun City Fire and Medical Department).  Patient medical records can also be obtained through ChartSwap.

Procedure for Requesting Records

Sun City and Medical Department Request for Public Records Form (Use this form for patient records, fire investigation reports, fire investigation photos, environmental reports, or a 9-1-1 recording)

For requests by mail, send your request to:

          Sun City Fire and Medical Department
          Attn: Custodian of Records
          18602 N. 99th Avenue
          Sun City, AZ 85373